• Customer Service Representative

    Spartanburg, SC

    Sitel

    Spartanburg, SC

    Date Available

    Sat Feb 06 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

    Application Due

    Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

    Full-Time

    Hourly Wage

    How to Apply

    Position Description

    Site at Home US

    Who is Sitel?
    We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our 90,000 associates to help customers all over the world. That’s where you come in.
    Who Are We Looking For?
    Sitel is looking for passionate customer service associates who can live and breathe our core values.
    We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.
    Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.
    What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

    Skills and Requirements

    What Are We Looking For in You?
    WOW Customers over the phone, online chat, or email
    Ability to multi-task and adapt to changes quickly
    Enthusiasm and a Be BOLD attitude with great customer service skills
    A problem solver with keen attention to detail
    A WORK Together approach with open communication, excellence in service, integrity, and accountability
    Knows how to address customer concerns creatively and share feedback with other teammates
    Build TRUST by working as a team member, as well as independently, with minimal supervision
    Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
    High school diploma or GED equivalent
    Minimum of 18 years of age
    What Should You Expect From Us?
    Paid training from day one
    Tons of growth opportunity (93% of our non-agent positions are filled internally)
    A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
    Access to some pretty cool tools and resources
    A feeling of accomplishment when you WOW Customers
    Ongoing training designed to improve customer experience and business performance
    Fun team environment where we work hard to Build TRUST every single day
    But That’s Not All!
    Here’s a few more perks you’ll enjoy when you join the Sitel team:
    Competitive starting wage ($11.00-$12.00/hour)
    Full-time shifts (up to 40 hours/week - paid overtime after 40 hours/week)
    A suite of benefits which include medical, dental, and vision
    401k - Sitel will match 100% of the first 3% and 50% on the next 2% you contribute to the plan, all company match is 100% vested!
    Sitel Scholarship Educational Program
    Sitel Employee Discounts
    Strong community involvement
    No cold-calling or telemarketing
    So what are you waiting for? Be BOLD and apply now!
    We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.
    Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.
    We’re located at 895 State Rd 771, Spartanburg, SC 29303. Visit sitel.com for more information.

P.O. Box 17934

Greenville, SC 29606

864-250-8968

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