• Patient Service Representative

    Greenville SC

    New Horizon Family Health Services


    Date Available

    Wed Feb 17 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

    Application Due

    Sun Feb 28 2021 00:00:00 GMT+0000 (Coordinated Universal Time)


    How to Apply

    Apply on New Horizon Family Health Services website www.newhorizonfhs.org
    Go to the career tab

    Email: hrdept@newhorizonfhs.org

    Position Description

    Under the direct supervision of the Practice Manager, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately, taking messages when necessary and forwarding them to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

    ● All front desk staff MUST wear the designated uniform authorized by the organization.
    ● All front desk staff are required to maintain effective communication between the front desk and clinical staff.
    ● Receive telephone calls and provides assistance as needed. Transfer calls to appropriate department or person. Forward messages in a timely manner.
    ● Greet patients and visitors, give instructions to direct the patient or visitor to the appropriate department or person.
    ● Maintain daily patient appointment scheduling, answer incoming telephone calls, make patient appointment reminder calls, and retrieve medical records, if necessary.
    ● Register and/or update patient demographic information into the patient accounting system on a daily basis.
    ● Complete certification/recertification process for patients eligible for sliding fee discount based upon established criteria.
    ● Collect and enter patient payments, advance payments and payments on account into the patient accounting system on a daily basis.
    ● Maintains a neat/well-organized work area.
    ● Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.
    ● Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement, which I have read, understand and signed.
    ● Actively participate in and comply with all aspects of the NHFHS Corporate compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs.
    ● Perform end of day tasks and reporting.

    Skills and Requirements

    A minimum of high school diploma or equivalent. Medical Office Training certificate or other relevant education and training beyond high school preferred.

    Preferably two (2) years experience in a medical office or other healthcare facility setting.

    Other Requirements
    ● Has the ability to speak and communicate effectively with co-workers, patients and the public.
    ● Demonstrates basic math computation skills.
    ● Has pleasant personality, pleasing, professional appearance and disposition.
    ● Must be punctual and extremely reliable.
    ● Has the ability to understand and follow in detail both verbal and written instructions.
    ● Exercises discretion and sound judgment when dealing with patients, visitors and co-workers

P.O. Box 17934

Greenville, SC 29606


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