Debt Specialist I
Wed Jun 30 2021 23:00:00 GMT+0000 (Coordinated Universal Time)
Tue Jul 20 2021 23:00:00 GMT+0000 (Coordinated Universal Time)
How to Apply
The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.
There are numerous openings available for day and evening shifts. Position is starting August 10th.
Handles own workload, coordinates tasks and services with others
Recognizes and solves routine problems that can occur in their own work area without supervisory approval.
Evaluates and selects solutions from established options.
Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area.
Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified.
Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay.
Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly.
Develops familiarity with debt management counseling and information to provide to customers as necessary.
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.).
Skills and Requirements
High School Diploma or GED required
Ability to develop strong phone skills to effectively work with customers
Developing negotiation skills to arrive at best overall solutions within established guidelines
Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
Ability to learn and explain wide variety of consumer loan product details
Writing ability to clearly document calls
PC skills sufficiency